REFUNDS
All Sales Final. No Exceptions. Due to the nature of business and delicate balance of maintaining a complete schedule. refunds or transfers to others are not acceptable. If the scheduled appointment is in your name you are the only person that can take the appointment. You are able to reschedule by notifying at least 24 hours in advance.
We reserve the right to refuse service as deemed necessary.We reserve the right to cancel or reschedule for any reason with notification inside your account..
Connection problems are not a accepted as a valid cancellation or reason for refund.
scheduling is first come first serve and the lead time is 2-4 months in advance.
PRIVACY POLICY
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at admin@geraldineorozco.com We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at admin@geraldineorozco.com.
TERMS OF USE
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern geraldineorozco.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term geraldineorozco.com's' or 'us' or 'we' refers to the owner of the website whose registered office. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
STRICTLY ENFORCED — NO EXCEPTIONS
By booking any service with Geraldine Orozco, you agree to the following terms:
ALL SALES FINAL — NO REFUNDS
All services/sessions/events are non-refundable.
No refunds will be issued under any circumstances
No exceptions for missed appointments, scheduling conflicts, or personal reasons
No exceptions for dissatisfaction or change of mind
All purchases are final. Please book consciously.
APPOINTMENT RESERVATION
All sessions are reserved exclusively for you.
A valid payment method is required to secure your appointment
Your scheduled time is held and removed from availability for other clients
If your requested date is not available you will be automatically rescheduled as per current availability.
We have a 2-3 month lead time on all bookings
CANCELLATION POLICY (STRICT)
A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.
Cancellations made more than 24 hours in advance:
→ Eligible for a one-time reschedule only (no refund)
Cancellations made less than 24 hours in advance: require a written notice providing reason for approved reschedule.
SAME-DAY BOOKINGS
We do not offer same day bookings - appointment lead time is 2-3 months
No refunds if you do not get the date requested - an email is not the final confirmation you will receive final confirmation i the account within 24-48 hours.
NO-SHOW POLICY (ZERO TOLERANCE)
Failure to attend a scheduled session without notice will result in:
→ 100% of the session fee forfeited
No reschedule. No refund.
LATE ARRIVALS
Late arrivals may result in shortened session time
Sessions will end at the originally scheduled time
Full session fee remains applicable
No refunds for late arrivals
Late arrivals include but are not limited to technical delays and lack of preparation.
If you do not submit required preparation for the session your appointment may be canceled no refund will be issued.
CLIENT RESPONSIBILITY
You are solely responsible for:
Tracking your appointment date and time
Creating an account immediately after booking
Communicating with staff for questions and verification
Submitting all required information
Following the “how to Prepare" guidelines for your selected service
Arriving prepared and on time
Prepared includes technical preparations, internet connection, lighting, session requirements, headset and audio. No exceptions appointment may be rescheduled or canceld
We reserve the right to refuse service to anyone for any reason
Reminder notifications may be sent as a courtesy only and are not guaranteed.
Failure to receive a reminder does not waive any policy terms.
PAYMENT DISPUTES & CHARGEBACK POLICY
By purchasing any event, program, or service, you agree to the following:
All payments are final and subject to the terms outlined in this agreement. Initiating a chargeback, payment dispute, or reversal after receiving access, materials, or participation—whether in full or in part—constitutes a breach of these terms.
In the event of a chargeback or payment dispute:
The Company reserves the right to immediately revoke all access to current and future services
The Company may submit all relevant documentation to the payment processor, including proof of access, participation, and agreement to these terms
The Company reserves the right to pursue recovery of funds to the fullest extent permitted by law
REPORTING & COLLECTION ACTIONS
Where a dispute is determined to be submitted in bad faith or without valid basis, the Company reserves the right to:
Report the matter to payment processors and fraud monitoring systems
Submit the outstanding balance to a collections agency
Report delinquent accounts to credit reporting agencies, where applicable and permitted by law
LEGAL COSTS
The Participant agrees to be responsible for any reasonable costs incurred in recovering disputed funds, including administrative and collection-related expenses, where permitted by law.
12. CONTACT
For official inquiries only: admin@geraldineorozco.com
ENFORCEMENT
These policies are strictly enforced to:
Protect reserved time
Maintain fairness to all clients
Preserve the integrity of service delivery
By booking, you acknowledge and agree that:
Fees associated with cancellations, late changes, or missed sessions are authorized charges
These charges are not subject to dispute or reversal
FINAL STATEMENT
Your session time is a dedicated, reserved container.
Respect for this structure ensures continued access to high-level service for all clients.
ATTENDANCE POLICY & TERMS OF PARTICIPATION
Effective Date: 4-4-2017 TO DATE
By purchasing, registering for, or attending any event, program, workshop, or digital experience hosted by Geraldine Orozco (“Company,” “we,” “us”), you (“Participant”) agree to the following legally binding terms:
INDIVIDUAL ACCESS & NON-SHARING POLICY (STRICT ENFORCEMENT)
All event access—whether live, virtual, or replay—is licensed to a single individual only.
Each Participant must purchase their own ticket.
Access may not be shared, transferred, distributed, or used by multiple individuals under any circumstances.
This applies regardless of location, including but not limited to: Same household Same physical room Shared devices Group viewing environments
Prohibited actions include:
Sharing login credentials
Streaming or broadcasting events to others
Distributing replay links, recordings, or materials
Allowing any unpaid individual to view, attend, or access content
Enforcement:We actively monitor access activity, including IP usage and login patterns. Any violation will result in immediate termination of access without refund and may include permanent restriction from future events.
NO REFUND POLICY (ALL SALES FINAL)
All purchases are final and non-refundable.
No refunds will be issued for: Missed events Scheduling conflicts Failure to attend Technical issues on the Participant’s side Dissatisfaction with content Removal due to policy violations
By completing your purchase, you acknowledge and accept that no refunds will be granted under any circumstances.
RESCHEDULING & EVENT MODIFICATION POLICY
The Company reserves the right to reschedule, modify, or cancel events due to circumstances beyond its control, including but not limited to:
Natural events (e.g., weather, earthquakes, fires)
Technical outages or platform failures
Health-related issues
Force majeure events
Unforeseen operational constraints
In such cases:
The event may be rescheduled to a future date, OR
Access may be transferred to a replacement session or replay, at the Company’s discretion
No refunds will be issued due to rescheduling or modification.
ACCOUNT RESPONSIBILITY & ACCESS SECURITY
Participants are solely responsible for:
Maintaining the confidentiality of their login credentials
All activity occurring under their account
The Company is not responsible for:
Unauthorized access resulting from shared credentials
Loss of access due to misuse or violation
INTELLECTUAL PROPERTY & CONTENT PROTECTION
All materials, including but not limited to:
Videos
Audios
Transmissions
Teachings
Written materials
are the exclusive intellectual property of the Company.
Participants are granted a limited, non-transferable, non-exclusive license for personal use only.
Strictly prohibited:
Recording, copying, reproducing, distributing, or sharing any content
Uploading content to any platform
Using materials for commercial or group purposes
Violation will result in immediate termination and potential legal action.
PHOTO, VIDEO & MEDIA RELEASE (MANDATORY CONSENT)
By attending any event, you grant the Company the irrevocable right and permission to:
Record, photograph, and capture your participation
Use your image, voice, likeness, and statements
For purposes including but not limited to:
Marketing
Educational materials
Social media
Publications
Promotional content
You waive any right to:
Inspect or approve final materials
Receive compensation or royalties
Claim ownership over recorded content
This release is perpetual, worldwide, and royalty-free.
CODE OF CONDUCT
Participants agree to:
Engage respectfully
Follow all event guidelines and instructions
Refrain from disruptive, abusive, or inappropriate behavior
The Company reserves the right to remove any Participant at its sole discretion without refund.
LIMITATION OF LIABILITY
Participation is voluntary. The Company is not liable for:
Personal, emotional, or psychological outcomes
Technical interruptions beyond its control
Indirect or consequential damages
All content is provided for educational and informational purposes only.
POLICY ACCEPTANCE
By purchasing or attending any event, you confirm that you have:
Read
Understood
Agreed to these terms in full
No exceptions will be made.
LIMITATION OF LIABILITY, LEGAL WAIVER & DISPUTE RESTRICTION
By purchasing, registering for, or participating in any event, you expressly agree to the following:
The Company, its owners, representatives, affiliates, contractors, and agents shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to participation in any event, program, or service.
This includes, but is not limited to:
Personal, emotional, psychological, or perceived outcomes
Business, financial, or personal decisions made following participation
Technical disruptions, access limitations, or platform failures
Misinterpretation or application of content
Any circumstances beyond the Company’s reasonable control
Participation is voluntary and undertaken at the Participant’s own discretion and responsibility.
LEGAL WAIVER
By agreeing to these terms, you fully release and waive any right to initiate or pursue:
Legal claims
Lawsuits
Arbitration
Disputes seeking damages or compensation
against the Company for any matter arising from participation, access, or use of materials.
NO LIABILITY FOR LEGAL COSTS
Under no circumstances shall the Company be responsible for:
Legal fees
Attorney costs
Filing costs
Dispute-related expenses
incurred by any Participant.
DISPUTE LIMITATION
Participants agree that:
Any concerns must be addressed directly with the Company through official communication channels
No third-party claims, chargebacks, or external disputes will be initiated without first attempting internal resolution
SEVERABILITY
If any portion of this clause is found unenforceable, all remaining provisions shall remain in full force and effect.
PAYMENT DISPUTES & CHARGEBACK POLICY
By purchasing any event, program, or service, you agree to the following:
All payments are final and subject to the terms outlined in this agreement. Initiating a chargeback, payment dispute, or reversal after receiving access, materials, or participation—whether in full or in part—constitutes a breach of these terms.
In the event of a chargeback or payment dispute:
The Company reserves the right to immediately revoke all access to current and future services
The Company may submit all relevant documentation to the payment processor, including proof of access, participation, and agreement to these terms
The Company reserves the right to pursue recovery of funds to the fullest extent permitted by law
REPORTING & COLLECTION ACTIONS
Where a dispute is determined to be submitted in bad faith or without valid basis, the Company reserves the right to:
Report the matter to payment processors and fraud monitoring systems
Submit the outstanding balance to a collections agency
Report delinquent accounts to credit reporting agencies, where applicable and permitted by law
LEGAL COSTS
The Participant agrees to be responsible for any reasonable costs incurred in recovering disputed funds, including administrative and collection-related expenses, where permitted by law.
CONTACT
For official inquiries only: admin@geraldineorozco.com
These policies are strictly enforced to protect the integrity, fairness, and sustainability of all offerings. Any violation will result in immediate action without exception.
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